If you are running a business, you need a telephone system that is up to the challenge of supporting your business. Effective communication is essential for the successful operation of your business. With a business VoIP system, there are a whole host of features that you can choose from. Here are a few features that you should consider adding to your setup.
Feature #1: Greetings
When someone calls your business, there is a good chance that they will go into a queue if your business gets a lot of phone calls. If you have a high volume of calls, you will want a system that allows for greetings. That way, when someone calls, they will be greeted with a personalized recorded message. They will know that their call was answered, knowing that they are waiting in the queue.
Having a greeting can keep your customers are on the line and ensure that they don't hang up. It also gives you a little extra time to get to their call as well.
Feature #2: Auto Attendant
An auto attendant is a little different than a greeting. With an auto-attendant, you give the customer different options of departments or people they can reach by pushing different buttons on their phone. This is a way to route customers to the right department or person before they actually speak with anyone. This system can help you ensure that customers talk to the right people by going through a receptionist.
Feature #3: Detailed Call Logs
When you are running a business, you want stats that will help you improve the overall function of your business. One of the stats you may want to access is your calls. You can get detailed call stats, such as the date and time of calls, how long the call lasted, who called, and what the status of the call was.
This can allow you to see how quickly calls were answered, how many calls were sent to voicemail, and the length of an average call. This can allow you to make adjustments to your business practices so that you can adjust to the way your business handles phone calls.
Feature #4: Recording
Finally, in some industries, you will want to be able to record your calls. With cloud call recording, you can configure your phone system to record all phone calls, or you can set up the system to record select calls when you manually decide to record the phone call.
As a business, you want your phone communication system to allow you to run your business as smoothly as possible. A few features you should consider adding to your VoIP services include greetings, auto attendants, detailed call logs, and recordings. These are just a few of the possibilities you can use for your custom business phone setup.
For more information on business telephone systems, contact a professional near you.
